Arbitration is an expensive binding legal resolution process which can be helpful in certain types of lawsuits. Unfortunately, big business has figured out how to incorporate it into contracts with consumers to keep them from filing class action suits. The New York Times has recently exposed the unfairness of these contracts. For example, credit card and wireless phone contracts have clauses that most people don’t read but must sign in order to obtain the service or product. Later when the consumer has a fee dispute of a few hundred dollars, they find out the company can arbitrate, which would cost an individual more than the amount that is being disputed. Although the company may have taken advantage of many other consumers in the same way, they cannot band together in a class action suit.